Insights

Thought leadership, research, and expert perspectives from T2Group on healthcare IT, patient access, workforce retention, healthcare call center performance, AI innovation, and business transformation.

All Insights

102 articles — sorted by publish date.

Care Orchestration Should Start in the Patient Portal
Guest ArticleT2IgniteArticle

Care Orchestration Should Start in the Patient Portal

KevinMD — Anne Baskakova, MBA

Anne Baskakova, MBA, on why the EHR patient portal is the logical medium for care coordination, connecting provider recommendations to fulfillment partners directly inside the portal.

August 29, 2026
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T2 Group Adds Two Agile Coaches to Help Health Systems Work Faster
T2 Group Adds Two Agile Coaches to Help Health Systems Work Faster
Press ReleaseT2TechPress Release

T2 Group Adds Two Agile Coaches to Help Health Systems Work Faster

Rising demand for Agile transformation brings two coaches to T2 Group's T2 Tech division to help health systems deliver better outcomes faster and reduce burnout.

August 18, 2026
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The Revenue Walking Out Your Door — Capturing Wellness Spend at the Point of Care
PodcastT2IgnitePodcast

The Revenue Walking Out Your Door — Capturing Wellness Spend at the Point of Care

Besler's Hospital Finance Podcast — Kelly Wisness

Kevin Torf joins Besler's Hospital Finance Podcast to discuss the revenue walking out your door, capturing wellness spend at the point of care, the $3T wellness market, and how health systems can participate with no upfront investment.

2026
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T2 Group Launches Nationwide Hiring Initiative for Remote Radiology Patient Scheduling Representatives
Press ReleaseT2FlexPress Release

T2 Group Launches Nationwide Hiring Initiative for Remote Radiology Patient Scheduling Representatives

Full-time, work-from-home roles with a growing national Health IT and remote workforce company offer benefits, paid training, and a chance to help patients.

June 17, 2026
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Mesa Water District and T2 Group Donate Computers to School on Wheels for Students Experiencing Homelessness
Press ReleaseT2TechPress Release

Mesa Water District and T2 Group Donate Computers to School on Wheels for Students Experiencing Homelessness

Mesa Water District

Repeating a 2020 effort, the partners refurbish and donate professional-quality devices to support free tutoring for K-12 students across Southern California.

June 9, 2026
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T2 Group Appoints Kevin Cooper, DHSc, as Head of Marketing
Press ReleaseT2TechPress Release

T2 Group Appoints Kevin Cooper, DHSc, as Head of Marketing

Veteran Health IT Marketing Leader Brings 15+ Years of Experience Across Health IT, Revenue Cycle, and Enterprise Healthcare Technology.

April 14, 2026
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Why Healthcare IT Agile Transformations Fail at the Cultural Layer
Agile TransformationT2TechCase Study

Why Healthcare IT Agile Transformations Fail at the Cultural Layer

Most teams fix the tools. Almost no one fixes the culture. Kevin Torf breaks down the two-layer model, the P.R.O.J.E.C.T.S. framework, and what real transformation looks like at Mount Sinai and Sharp HealthCare.

April 2026
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Conflict Resolution Frameworks for Healthcare IT Project Leaders
LeadershipArticle

Conflict Resolution Frameworks for Healthcare IT Project Leaders

Practical, scenario-based guidance for managing stakeholder conflict, scope disagreements, and vendor disputes in complex healthcare technology implementations.

2025
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The Hidden Cost of Healthcare Call Center Staff Turnover
WorkforceT2FlexArticle

The Hidden Cost of Healthcare Call Center Staff Turnover

Call center professionals serve as a crucial link between patients and their care. When healthcare call centers experience high turnover, the downstream effects on scheduling, satisfaction, and revenue are substantial.

March 2025
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Kevin Torf on The Health Connective Show: Navigating Digital Transformation
PodcastsPodcast

Kevin Torf on The Health Connective Show: Navigating Digital Transformation

Health Connective Show — Michael Roberts & Justin Bantuelle

Kevin Torf joins The Health Connective Show to explore digital transformation, AI in healthcare billing, cloud adoption barriers, and why governance — not cost — should drive technology decisions.

March 2025
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Navigating Digital Transformation in Healthcare — Kevin Torf on The Health Connective Show
LeadershipArticle

Navigating Digital Transformation in Healthcare — Kevin Torf on The Health Connective Show

Health Connective Show — Michael Roberts & Justin Bantuelle

Kevin Torf joins The Health Connective Show to explore digital transformation, proprietary standards, AI in healthcare billing, cloud adoption barriers, and why governance — not cost — should drive technology decisions.

March 2025
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Future-Ready Patient Access: Aligning Expectations with Reality
ResearchT2FlexArticle

Future-Ready Patient Access: Aligning Expectations with Reality

Survey results highlight key disconnects between patient expectations for timely, efficient service and the operational realities healthcare organizations face. A data-driven path forward.

February 2025
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Kevin Torf Appears on Management Blueprint Podcast
PodcastT2TechPodcast

Kevin Torf Appears on Management Blueprint Podcast

Management Blueprint — Steve Preda

Kevin Torf and host Steve Preda explore the P.R.O.J.E.C.T.S. framework, hybrid-agile methodology, and how T2Group transforms complex IT challenges into measurable business value.

January 2025
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Kevin Torf on the Management Blueprint Podcast
PodcastsPodcast

Kevin Torf on the Management Blueprint Podcast

Management Blueprint — Steve Preda

Kevin Torf and host Steve Preda explore the P.R.O.J.E.C.T.S. framework, hybrid-agile methodology, and how T2Group transforms complex IT challenges into measurable business value.

January 2025
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The State of Healthcare Call Centers: Challenges, Costs, and the Role of Technology
Patient AccessArticle

The State of Healthcare Call Centers: Challenges, Costs, and the Role of Technology

Hyro (2023 Industry Report)

Insights from Hyro's 2023 industry report on challenges, costs, and transformative potential of AI in healthcare call centers.

December 2024
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Kevin Torf on Healthcare Leadership Excellence: Getting the Job Done
PodcastsPodcast

Kevin Torf on Healthcare Leadership Excellence: Getting the Job Done

Healthcare Leadership Excellence Podcast

Kevin Torf discusses healthcare IT leadership, the P.R.O.J.E.C.T.S. framework, and how to build high-performing teams that deliver results in complex health system environments.

2024
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Kevin Torf on No Limits Leadership: Tech Moves Faster Than Strategy
PodcastsPodcast

Kevin Torf on No Limits Leadership: Tech Moves Faster Than Strategy

No Limits Leadership Podcast

An in-depth conversation on why technology roadmaps must be grounded in business strategy and how leaders can keep pace with rapid change in healthcare IT.

2024
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Kevin Torf on the Risk Management Show: Crisis Management in Healthcare IT
PodcastsPodcast

Kevin Torf on the Risk Management Show: Crisis Management in Healthcare IT

Risk Management Show — Boris Agranovich

Boris Agranovich hosts Kevin Torf to discuss IT crisis management, risk frameworks, and building resilient healthcare technology programs.

2024
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Kevin Torf on Business of Tech with Dave Sobel
PodcastsPodcast

Kevin Torf on Business of Tech with Dave Sobel

Business of Tech — Dave Sobel

Dave Sobel and Kevin Torf discuss the business of IT services, key trends shaping the healthcare technology market, and what it takes to deliver consistent value in managed services.

2024
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Kevin Torf on Manage This — The Project Management Podcast
PodcastsPodcast

Kevin Torf on Manage This — The Project Management Podcast

Manage This — Andy Yates & Wendy Grounds

Kevin shares battle-tested project management insights drawn from 40+ years of large-scale IT implementations, including how the hybrid-agile approach delivers results consistently.

2024
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Kevin Torf on The Digital Healthcare Experience
PodcastsPodcast

Kevin Torf on The Digital Healthcare Experience

The Digital Healthcare Experience — Chris Civitarese

A deep-dive conversation on digital healthcare innovation, technology strategy, and how health systems can leverage IT to improve patient outcomes.

2024
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Kevin Torf on The Future Of Teamwork
PodcastsPodcast

Kevin Torf on The Future Of Teamwork

The Future Of Teamwork — Dane Groeneveld

Kevin and Dane Groeneveld explore how high-performing IT teams are built, what the future of teamwork looks like in healthcare technology, and the leadership mindset needed to thrive.

2024
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Kevin Torf on Leadership Powered by Common Sense
PodcastsPodcast

Kevin Torf on Leadership Powered by Common Sense

Leadership Powered by Common Sense — Doug Thorpe

A practical conversation on applying common sense leadership principles to technology teams, managing complexity, and driving results in the modern IT landscape.

2024
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Mastering First Call Resolution in Healthcare
Healthcare Call CentersArticle

Mastering First Call Resolution in Healthcare

Healthcare call center agents manage 50–160 calls per day. Mastering first call resolution is the single highest-impact lever for patient satisfaction and operational ROI.

July 2024
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Healthcare Call Center Productivity: Balancing Technology and Psychology
Healthcare Call CentersArticle

Healthcare Call Center Productivity: Balancing Technology and Psychology

Optimizing productivity in healthcare contact centers requires aligning the right technology with workforce psychology for sustained performance.

July 2024
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The Financial Benefits of Outsourcing Healthcare Call Center Operations
Healthcare Call CentersArticle

The Financial Benefits of Outsourcing Healthcare Call Center Operations

Outsourcing healthcare call center operations offers significant cost savings, with onboarding costs averaging $10,000–$15,000 per agent and in-house turnover exceeding 30–45%.

2024
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Enhancing Patient Contact Center Performance with Sentiment Scoring
Healthcare Call CentersArticle

Enhancing Patient Contact Center Performance with Sentiment Scoring

How sentiment scoring revolutionizes patient contact center operations by providing real-time insights into patient emotions, enabling better agent performance, optimized efficiency, and cost reduction.

2024
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Transforming Patient Engagement through Healthcare E-commerce
AI & InnovationArticle

Transforming Patient Engagement through Healthcare E-commerce

How integrating e-commerce platforms with EMR systems meets evolving patient expectations, driving loyalty through convenient at-home healthcare access and personalized recommendations.

2024
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The Impact of Healthcare Call Center Attrition on Scalability, Performance, and Revenue
Healthcare Call CentersArticle

The Impact of Healthcare Call Center Attrition on Scalability, Performance, and Revenue

Understanding how call center attrition impacts organizational scalability and revenue, with strategies to reduce turnover and maintain service quality.

2024
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The Critical Role of Cyber Security in Manufacturing
CybersecurityArticle

The Critical Role of Cyber Security in Manufacturing

Addressing cybersecurity challenges in smart manufacturing environments, with focus on IT and OT alignment, threat prevention, and building resilient defense frameworks.

2024
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Empowering Excellence: Revolutionizing Your Insurance Contact Center with T2Flex
Healthcare Call CentersArticle

Empowering Excellence: Revolutionizing Your Insurance Contact Center with T2Flex

Transforming health insurance contact centers through dedicated agents, proactive information delivery, streamlined claims processing, and data-driven optimization.

2024
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Implementing Omni-Channel Customer Support Solutions in Health Insurance Call Centers
Healthcare Call CentersArticle

Implementing Omni-Channel Customer Support Solutions in Health Insurance Call Centers

How omni-channel solutions enhance customer experience through multiple communication channels, improving efficiency, accessibility, and personalization.

2024
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Safely Transitioning Government Agencies to the Cloud
CloudArticle

Safely Transitioning Government Agencies to the Cloud

A comprehensive guide to cloud migration for government agencies, covering benefits, challenges, and a proven five-step methodology for safe implementation.

2024
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10 Benefits of Managed IT Services
Health IT & StrategyArticle

10 Benefits of Managed IT Services

Exploring how managed IT services help organizations optimize efficiency, reduce costs, access expertise, and maximize business potential.

2024
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Real-Time Cost Monitoring: Harnessing Observability to Control Cloud Spending
FinOpsArticle

Real-Time Cost Monitoring: Harnessing Observability to Control Cloud Spending

How observability practices enable organizations to monitor cloud costs in real-time, identify anomalies, optimize resources, and enforce budgetary control.

2024
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Overcoming Patient Scheduling Challenges: Insights and Solutions
Patient AccessArticle

Overcoming Patient Scheduling Challenges: Insights and Solutions

Addressing common patient scheduling pain points and demonstrating how remote call center solutions improve patient access and satisfaction.

2024
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Easy Patient Scheduling with A Medical Call Center
Patient AccessArticle

Easy Patient Scheduling with A Medical Call Center

How medical call centers streamline appointment booking, enhance patient access, improve efficiency with trained agents, and optimize resource utilization.

2024
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Future-Ready Call Center Technology: What 2024-2025 Holds
Healthcare Call CentersArticle

Future-Ready Call Center Technology: What 2024-2025 Holds

How technology innovation — AI, cloud, and automation — is reshaping healthcare contact centers and enabling agents to deliver exceptional patient experiences.

2024
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Reducing Healthcare Call Center Agent Attrition: Maximize ROI
Workforce & RetentionArticle

Reducing Healthcare Call Center Agent Attrition: Maximize ROI

Strategic approaches to agent retention, including culture, development, compensation, and how to transform attrition from a liability into a source of competitive advantage.

2024
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Transparent Culture in Medical Device Call Centers: Reducing Turnover
LeadershipArticle

Transparent Culture in Medical Device Call Centers: Reducing Turnover

How organizational transparency, trust, recognition, and defined career pathways create engaged teams and dramatically reduce agent attrition in medical device support.

2024
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Top Healthcare Content 2024: Our Best Insights
Health IT & StrategyArticle

Top Healthcare Content 2024: Our Best Insights

A curated collection of the most impactful healthcare IT articles from 2024 — covering patient access, workforce, AI, cloud, and technology strategy.

2024
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T2Tech Hybrid-Agile Approach to Healthcare IT Implementation
Health IT & StrategyArticle

T2Tech Hybrid-Agile Approach to Healthcare IT Implementation

How T2Tech combines strategic planning with agile flexibility to deliver healthcare IT projects that meet real-world constraints while driving lasting transformation.

June 2024
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Modernizing Legacy Applications: Maximizing Potential
Health IT & StrategyArticle

Modernizing Legacy Applications: Maximizing Potential

Legacy application modernization strategies for organizations whose once-reliable systems have become a hindrance as technological advancement accelerates.

June 2024
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Exploring the Major Impact of Data Analytics on Business
Health IT & StrategyArticle

Exploring the Major Impact of Data Analytics on Business

How gathering data from its source of truth and applying prescriptive and predictive analytics enables organizations to make better decisions and develop new insights.

June 2024
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Leveraging Conversational and Generative AI in Your Healthcare Contact Center
AI & InnovationArticle

Leveraging Conversational and Generative AI in Your Healthcare Contact Center

The landscape of healthcare contact centers is rapidly evolving through AI. How conversational AI and self-service solutions are transforming the patient access experience.

June 2024
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Unleash the Power of Customer Interaction Recordings
Healthcare Call CentersArticle

Unleash the Power of Customer Interaction Recordings

Recording caller interactions is essential for optimizing contact center performance. How T2Flex securely records every call, chat, and digital interaction for compliance and continuous improvement.

June 2024
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What Is an IT Implementation Plan?
Health IT & StrategyArticle

What Is an IT Implementation Plan?

A comprehensive guide to building robust IT implementation plans that deliver projects on time and within budget using T2Tech's hybrid-agile approach.

May 2024
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Achieving Seamless IT Migration at Sharp HealthCare
Case StudyT2TechCase Study

Achieving Seamless IT Migration at Sharp HealthCare

Sharp HealthCare

How T2Tech led a four-year data center migration across 37 teams and 400 staff members at Sharp HealthCare — using Hybrid-Agile methodology to eliminate aging infrastructure risks while maintaining uninterrupted patient care.

April 2024
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IT Assessments Pave the Way for Future Growth
Case StudyT2TechCase Study

IT Assessments Pave the Way for Future Growth

QueensCare Health Centers

How T2Tech conducted a comprehensive IT assessment for QueensCare Health Centers — evaluating data center, network, telephony, and staffing — and delivered an actionable remediation roadmap that the QHC Board approved for full implementation.

April 2024
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Adapting to Sudden Change: Transitioning to a Remote Work Program
Case StudyT2TechCase Study

Adapting to Sudden Change: Transitioning to a Remote Work Program

Mesa Water District

How Mesa Water District and T2Tech collaborated to transition 100% of operational staff to a remote work program within two weeks during the COVID-19 pandemic — without disrupting service to 110,000 customers.

April 2024
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Unlocking Cost Efficiency: The Power of FinOps
Health IT & StrategyArticle

Unlocking Cost Efficiency: The Power of FinOps

How organizations can achieve an average 40% reduction in cloud costs through effective FinOps practices and strategic cloud investment management.

April 2024
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The Costly Impact of High Attrition Rates in Healthcare Call Centers
Workforce & RetentionArticle

The Costly Impact of High Attrition Rates in Healthcare Call Centers

How high agent turnover creates a costly ripple effect on patient satisfaction, operational efficiency, and the bottom line.

March 2024
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Getting the Job Done: Kevin Torf's Hybrid-Agile Framework
LeadershipArticle

Getting the Job Done: Kevin Torf's Hybrid-Agile Framework

An overview of the principles behind Kevin Torf's book and methodology — how the hybrid-agile approach enables healthcare IT organizations to deliver projects on time, on budget, and with measurable outcomes.

March 2024
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Dedicated vs. Shared Call Center Agents: Which Is Right for Patient Access?
Patient AccessArticle

Dedicated vs. Shared Call Center Agents: Which Is Right for Patient Access?

If you're considering outsourcing patient scheduling, should you choose dedicated agents or a shared model? A detailed comparison of costs, quality, and patient satisfaction outcomes.

February 2024
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Patient Access in Healthcare: The Key to Improving Patient Satisfaction and Loyalty
Patient AccessArticle

Patient Access in Healthcare: The Key to Improving Patient Satisfaction and Loyalty

Understanding how patient access from scheduling to records shapes the overall patient experience and drives long-term loyalty.

February 2024
Read
Negotiation Best Practices for Healthcare IT Teams
LeadershipArticle

Negotiation Best Practices for Healthcare IT Teams

Practical negotiation training for teams: preparation, active listening, win-win solutions, emotional intelligence, and how to close deals that stick in healthcare IT environments.

February 2024
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T2Tech Comprehensive IT Assessment Process
Health IT & StrategyArticle

T2Tech Comprehensive IT Assessment Process

How T2Tech's structured assessment process gives organizations a clear understanding of their IT landscape and identifies high-value optimization opportunities.

February 2024
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Streamlining Application Migration: A Hybrid-Agile Approach
White PaperT2TechWhite Paper

Streamlining Application Migration: A Hybrid-Agile Approach

T2Tech's proven five-step hybrid-agile methodology for navigating complex application migrations to cloud and colocation environments — balancing meticulous planning with agile execution to minimize business disruption.

January 2024
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A Swift Solution for Unwavering Excellence
Case StudyT2FlexCase Study

A Swift Solution for Unwavering Excellence

Geisinger

How Geisinger partnered with T2Flex to rapidly deploy remote, cross-trained patient contact center agents during COVID-19 — scaling operations without compromising care standards, and building lasting workforce agility.

January 2024
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How Much Revenue Are Missed Phone Calls Costing Your Healthcare Practice?
Patient AccessArticle

How Much Revenue Are Missed Phone Calls Costing Your Healthcare Practice?

An in-depth analysis of the financial impact of missed calls and abandoned patients, and how T2Flex achieves a 0% abandonment rate.

January 2024
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A Step-by-Step Guide to Reducing Agent Turnover in Medical Devices
Workforce & RetentionArticle

A Step-by-Step Guide to Reducing Agent Turnover in Medical Devices

Practical strategies for reducing the high agent turnover that plagues medical device support, drawing on T2Flex's record of maintaining under 6% annual turnover.

January 2024
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The Importance of Accurate Medical Coding
Revenue CycleArticle

The Importance of Accurate Medical Coding

How accurate medical coding directly impacts revenue and compliance and what organizations can do to achieve near-zero error rates.

January 2024
Read
Healthcare Call Centers and AI: Enhancing the Patient Experience
AI & InnovationArticle

Healthcare Call Centers and AI: Enhancing the Patient Experience

How AI-driven automation can reduce administrative burdens, support overwhelmed staff, and ensure patients receive timely assistance.

December 2023
Read
Insights from the SoCal HIMSS 6th Annual Privacy and Security Forum Panel
Health IT & StrategyArticle

Insights from the SoCal HIMSS 6th Annual Privacy and Security Forum Panel

SoCal HIMSS — Sharp HealthCare, Children's Hospital LA, Verity Health

Key takeaways from a panel on cybersecurity in healthcare, with perspectives from CISOs at Sharp HealthCare, Children's Hospital LA, and Verity Health.

November 2023
Read
Teamwork Beyond the Playing Fields
LeadershipArticle

Teamwork Beyond the Playing Fields

How sports-inspired teamwork principles drive T2Tech success through technical skills, character, and leadership in complex IT projects.

2023
Read
You Know Your Data Center Strategy, Now What?
Health IT & StrategyArticle

You Know Your Data Center Strategy, Now What?

A comprehensive guide to healthcare application migration with a proven five-step methodology for minimizing downtime and ensuring successful transitions.

2023
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Building a Career in IT Consulting for Healthcare
LeadershipArticle

Building a Career in IT Consulting for Healthcare

Insights into career development in healthcare IT consulting, skill development paths, and what it takes to succeed in complex healthcare technology projects.

2023
Read
The T2 Tech Lab: Pilot Solutions for Healthcare Innovation
Health IT & StrategyArticle

The T2 Tech Lab: Pilot Solutions for Healthcare Innovation

Accelerating innovation through pilot programs, prototyping, and hands-on collaboration with healthcare organizations to solve real-world technology challenges.

2023
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The Story Behind the Name: T2Group
LeadershipArticle

The Story Behind the Name: T2Group

The origin story of T2Group and what the name represents — the founding principles, company culture, and mission to deliver technology that matters.

2023
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PM 101: How to Conduct Effective Stakeholder Meetings
Project ManagementArticle

PM 101: How to Conduct Effective Stakeholder Meetings

A practical guide to running stakeholder meetings that drive alignment, make decisions, and keep projects on track — essential for complex healthcare IT initiatives.

2023
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HIMSS 2023: Disruptive Innovation in Healthcare Technology
Health IT & StrategyArticle

HIMSS 2023: Disruptive Innovation in Healthcare Technology

HIMSS

Key takeaways from HIMSS 2023 on transformative technologies, cloud adoption, AI, and the future of healthcare IT.

2023
Read
Agile Team Methodology: Principles for Healthcare IT Success
Agile TransformationArticle

Agile Team Methodology: Principles for Healthcare IT Success

How agile methodologies improve collaboration, flexibility, and outcomes in healthcare IT teams managing complex, mission-critical projects.

2023
Read
HIMSS CIO Forum: Healthcare IT Leadership in 2023
Health IT & StrategyArticle

HIMSS CIO Forum: Healthcare IT Leadership in 2023

HIMSS

Insights from the HIMSS CIO Forum on emerging priorities, budget allocation, vendor evaluation, and strategic planning for healthcare IT leaders.

2023
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Unifying IT Teams: Breaking Down Silos in Healthcare Organizations
LeadershipArticle

Unifying IT Teams: Breaking Down Silos in Healthcare Organizations

Strategies for aligning infrastructure, applications, and security teams to work cohesively and deliver better outcomes in complex healthcare environments.

2023
Read
Best Hiring Practices for Healthcare IT Teams
LeadershipArticle

Best Hiring Practices for Healthcare IT Teams

A comprehensive guide to recruiting, assessing, and onboarding top talent in healthcare IT — from technical skills to cultural fit and long-term retention.

2023
Read
Supporting a Remote Workforce: Infrastructure, Security, and Culture
Workforce & RetentionArticle

Supporting a Remote Workforce: Infrastructure, Security, and Culture

Best practices for managing distributed healthcare IT teams, including remote infrastructure, cybersecurity, engagement strategies, and future-proofing.

2023
Read
Amazon EC2 for Windows Server Migration at Mesa Water
Case StudyT2TechCase Study

Amazon EC2 for Windows Server Migration at Mesa Water

Mesa Water District

How T2Tech guided Mesa Water District through a full data center migration to AWS EC2 — achieving a 33% cost reduction in five years while improving scalability, security, and operational efficiency.

2022
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Benefits of a Domestic Medical Call Center
Healthcare Call CentersArticle

Benefits of a Domestic Medical Call Center

Why domestic, remote call agents outperform offshore alternatives for healthcare organizations — covering patient experience, brand protection, cultural continuity, and scalability.

2021
Read
Cyberattacks and Ransomware in Healthcare
Health IT & StrategyArticle

Cyberattacks and Ransomware in Healthcare

How ransomware attacks are crippling hospitals, what fuels them, and how Managed Detection and Response (MDR) services offer a proven defense framework for healthcare organizations.

2021
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Project Management Tips: Details Can Be Devilish
LeadershipArticle

Project Management Tips: Details Can Be Devilish

Using the story of James Murray and the Oxford English Dictionary to illustrate why over-documentation kills productivity — and how to document only what you can maintain.

2021
Read
Leonardo and the Downside of Multi-Tasking
LeadershipArticle

Leonardo and the Downside of Multi-Tasking

Leonardo da Vinci was the great unfinisher — a cautionary tale for project teams about why multi-tasking reduces productivity and how single-tasking drives faster, better outcomes.

2021
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The Importance of AWS Cloud Computing for the Healthcare Industry
Health IT & StrategyArticle

The Importance of AWS Cloud Computing for the Healthcare Industry

How Amazon Web Services enables healthcare organizations to increase collaboration, manage data more effectively, leverage AI/ML, and support regulatory compliance while reducing IT costs.

2021
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How Healthcare IT Teams Cut Costs During the Pandemic
Health IT & StrategyArticle

How Healthcare IT Teams Cut Costs During the Pandemic

With U.S. hospitals losing $161.4 billion in four months, IT leaders had to be agile. How organizations saved up to 30% of IT spending through flexibility, automation, and virtual care strategies.

2021
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Healthcare IT Boost: Make the Move to the Cloud
Health IT & StrategyArticle

Healthcare IT Boost: Make the Move to the Cloud

Why the healthcare industry is still lagging in cloud migration, how security and ROI concerns are being addressed, and why hybrid cloud environments are the path forward.

2021
Read
Do You Have a Disaster Recovery Plan?
Health IT & StrategyArticle

Do You Have a Disaster Recovery Plan?

Why disaster recovery is vital for HIPAA compliance in healthcare organizations — covering common mistakes, the consequences of no plan, and how T2Tech builds customized DR solutions.

2021
Read
Project Management Tip: Balance Goals with a Healthy Dose of Realism
LeadershipArticle

Project Management Tip: Balance Goals with a Healthy Dose of Realism

China's Great Leap Forward is a grim warning for any project team — why ignoring details and setting impossible timelines guarantees failure, and how realistic goal-setting builds team confidence.

2021
Read
Is Your Healthcare Organization Cloud Ready?
Health IT & StrategyArticle

Is Your Healthcare Organization Cloud Ready?

An assessment framework to evaluate organizational readiness for cloud migration, including technical, operational, and cultural considerations.

2021
Read
Project Management Tip: When Business Direction Shifts, Reflect and Adjust
Project ManagementArticle

Project Management Tip: When Business Direction Shifts, Reflect and Adjust

Learning from organizational pivots like YouTube: why flexibility and strategic reflection prevent project failure when business priorities change.

2021
Read
Project Management Tip: The Problem of Unanswered Emails
Project ManagementArticle

Project Management Tip: The Problem of Unanswered Emails

Using Romeo and Juliet to illustrate why passive communication fails in project management — and how active confirmation prevents costly miscommunication.

2021
Read
Project Management Tip: Visualize Everyone's Roles
Project ManagementArticle

Project Management Tip: Visualize Everyone's Roles

How visual role mapping and workload charts identify stress points, enable proactive support, and strengthen team accountability in healthcare IT projects.

2021
Read
Teamwork Beyond the Playing Fields
LeadershipArticle

Teamwork Beyond the Playing Fields

How sports-inspired teamwork principles of skill, character, and leadership drive success in complex healthcare IT projects — inspired by the Tour de France.

2021
Read
Preparing Your Data Center for Application-Centric Infrastructure (ACI)
CloudArticle

Preparing Your Data Center for Application-Centric Infrastructure (ACI)

A comprehensive guide to transitioning from traditional data center models to application-centric infrastructure, including planning, assessment, and team training.

2021
Read
An Example of the Vendor Selection Process in Healthcare
Health IT & StrategyArticle

An Example of the Vendor Selection Process in Healthcare

A case study in structured vendor evaluation: developing scoring criteria, narrowing candidates, and making informed decisions for healthcare technology solutions.

2021
Read
Velocity Chart Part 2: Tracking Project Progress and Forecasting
Project ManagementArticle

Velocity Chart Part 2: Tracking Project Progress and Forecasting

Advanced velocity charting techniques for tracking deliverables, forecasting completion, and communicating realistic project status to stakeholders.

2021
Read
Velocity Chart Part 1: Essential Metrics for Project Communication
Project ManagementArticle

Velocity Chart Part 1: Essential Metrics for Project Communication

How velocity charts provide clear visibility into project scope, progress, and forecasts without overwhelming stakeholders with technical details.

2021
Read
An Engineer's Perspective: What to Consider When Migrating to Windows 10
CloudArticle

An Engineer's Perspective: What to Consider When Migrating to Windows 10

Technical and strategic considerations for Windows 10 migration, including use cases, challenges, planning, and implementation best practices.

2021
Read
Cisco Live Takeaways: The Evolving Networking Landscape
Health IT & StrategyArticle

Cisco Live Takeaways: The Evolving Networking Landscape

Cisco

Key insights from Cisco Live on software-defined networking, network intelligence, programmability, and the future of healthcare IT infrastructure.

2021
Read
The Future of Password Management: SSO and Beyond
CybersecurityArticle

The Future of Password Management: SSO and Beyond

Why single sign-on and modern authentication methods are replacing traditional password management — and how to implement them in healthcare environments.

2021
Read
VDI Deployment Strategy for Healthcare
White PaperT2TechWhite Paper

VDI Deployment Strategy for Healthcare

T2 Tech Group's step-by-step virtual desktop infrastructure (VDI) deployment strategy for healthcare — covering prerequisites, five deployment steps, end-to-end testing, and the agile reflect-and-repeat methodology for department-by-department rollouts.

February 2018
Read
End User Computing (EUC) Takeaways from VMworld 2017
CloudArticle

End User Computing (EUC) Takeaways from VMworld 2017

Key insights from VMworld 2017 on the future of end-user computing, virtualization, and enterprise cloud strategy.

2017
Read
A Journey to Self-Service Analytics in Healthcare
Health IT & StrategyArticle

A Journey to Self-Service Analytics in Healthcare

SoCal HIMSS

How healthcare organizations are enabling self-service analytics for insights and decision-making while maintaining governance and data quality.

2017
Read
When Colocation Makes Sense: Reasons For and Against
White PaperT2TechWhite Paper

When Colocation Makes Sense: Reasons For and Against

T2 Tech Group's decision framework for evaluating colocation vs. in-house data centers — covering cost, redundancy, security, staffing, power, latency, and the critical questions IT leaders must answer before committing.

2016
Read

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