Healthcare Call Center & Patient Access Outsourcing Services
Remote Customer Contact Solutions for Exponential Growth
Customer experience matters. It affects everything from customer satisfaction to loyalty and ultimately revenue. T2 Flex has reimagined call center management, pioneering a new era in performance. Breaking away from traditional call center models, we've meticulously engineered a remote agent system infused with meaningful micro-data points - primed for measurement, analysis, and optimization.
Our call center technology functions as a highly efficient, self-improving machine, in a perpetual state of evolution. The result? Excellence at every interaction and tangible returns on investment through heightened productivity, reduced errors, enhanced customer satisfaction, and amplified profitability.
Case Study
Read How We Achieved Success with Geisinger
Our advanced virtual call center is grounded in decades of experience in delivering IT innovation to the world's leading organizations. We know what it means to deliver top-tier performance, and our extensive technological knowledge has empowered us to reimagine processes across various industries, consistently achieving superior outcomes in everything we do.
Explore the Benefits of Dedicated Support Agents
Transparency & Process
See Exactly How Our Agents Operate
From out-of-network patient transfers to after-hours escalations, get a detailed look at what T2 Flex agents do, how they're trained, and the technology behind their performance.
Your Industry, Our Business
For healthcare and medical device sectors, as well as other industries, we have solutions for your call center platform that can offer seamless performance while delivering excellence in customer experiences.
Experience Call Center Excellence
Transform your customer support through our dedicated call center services:
The Difference of Dedicated Agents
Other companies use inadequate shared agent models for their call centers, but our agents are solely committed to your organization, receiving rigorous training to embody your unique culture. Every call is infused with your ethos to ensure quality call handling and to foster customer trust and rapport.
Omnichannel Inquiry Handling
We craft a tailored omnichannel strategy, empowering your customers to engage with us in a way that suits their needs. Whether they prefer the immediacy of a phone call, the convenience of email, the informality of text messaging, or the real-time interaction of web chat, we've got them covered.
Data Security and Compliance
By crafting a tailored, omnichannel strategy, we empower your customers to become engaged. Whether they prefer the immediacy of a phone call, convenience of an email, informality of a text, or real-time interaction of a chat box, we've got them covered.
Bilingual Support Agents
We make sure language is never a barrier to quality customer support by providing expert bilingual call center agents. Our bilingual agents can provide assistance in English, Spanish, French, or other languages, to elevate the customer's experience.
Technology Fueled Solutions
We leverage AI-powered workforce management, forecasting workload, and resource requirements, ensuring optimal scheduling. Our data-driven approach delivers real-time call center metrics such as agent performance, sentiment scores, transcriptions, call recordings, and productivity reports.
Flexibility, Always — in All Ways
Our team operates 24/7, offering US or global locations for customized staffing and pricing. We can pivot with your staff needs to scale fast with simple, hourly-per-agent pricing and no long-term commitments.
A high-performing customer support team is the key to setting your organization apart. Contact us to explore a partnership today.
How many agents does your call center actually need?
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Your Result
Recommended agents to handle 10,000 calls/month
What We're Great At
Average increase in productivity per agent
Average onboarding cost savings per agent
Callers served and counting
Caller satisfaction rating
Yearly staff turnover vs. industry average of ~30%
Of calls answered within 10 seconds
Error rate
Abandonment rate
30+ Million Satisfied Customers
Over 30+ million of our clients' customers served with a 98.7% caller satisfaction rating. Improve relationships and revenue for long-term success.
Start the ConversationT2 Drives Value Through Technology and Agile Transformation